Refund policy

Refund Policy

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Refunds (if applicable)

Original Art:  Thomas William Furniture does not offer refunds on furniture or commissions. If damage occurs during shipping to original art, the artist insures each piece with the shipper. In the event damage has occurred during shipment, the artist will either repair the damage or provide an acceptable piece of furniture to the customer. An acceptable piece of furniture means one of the same size that the artist and purchaser have agreed upon. Additional time may be required to repair or complete a new piece of furniture. Damage to artwork during shipment must be reported to Thomas William Furniture within 5 days of receipt of said artwork. Any claims against the shipper will be made by the artist and any resulting payouts and/or compensation will go directly to the artist for the repair of the damaged piece or compensation for creating a new piece. No insurance payouts will ever be made to the purchaser of artwork.

Shipping
To return your product, you should mail your product to: W341N6950 NORTHERN LIGHTS DRIVE OCONOMOWOC Wisconsin US 53066

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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